Managed hosting & support
Keep your team focused on the brokerage.
Work with the people who build your platform to deploy it, maintain it and handle the technical work behind your day-to-day operations.
A scoped proposal around your requirements.
The operating relationship
- 01
Deploy
An environment for your requirements
- 02
Maintain
Planned updates and configuration
- 03
Support
Triage and technical investigation
- 04
Improve
A scoped path for changes
- Deployment matched to your operation
- Maintenance from the product team
- Clearly agreed support responsibilities
Beyond the software license
Technology needs an operating plan.
We bring product knowledge to the practical work of deployment, changes and troubleshooting. Choose the hosting and support arrangement that fits your team.
Managed deployment
Have BrokerTech configure and operate the agreed platform environment, including application services and platform connections.
Dedicated environments
Discuss a separate environment and database for your brokerage, with the hosting location and access model agreed in your scope.
Your infrastructure
For enterprise deployments, review running the supported stack in your cloud or infrastructure with clear operational responsibilities.
Planned releases
Coordinate application updates, configuration changes and maintenance windows around your operating requirements.
Technical troubleshooting
Investigate application and integration issues with the team that understands the platform and its connected services.
Backup and recovery planning
Agree backup ownership, retention, recovery procedures and any required restore testing for your deployment.
From requirements to rollout
Start with your operation.
Walk through the relevant workflow, agree the scope, and define the path to launch.
- 01
Define responsibility
Review your infrastructure, internal team and required coverage.
- 02
Agree the arrangement
Document the environment, maintenance process, support hours and service commitments.
- 03
Operate and improve
Handle ongoing technical work and scope changes as your operation grows.
Before we talk
The practical questions.
What support hours are included?
Support depends on your package and agreement. Standard, priority and enterprise arrangements are available. Any response targets, coverage hours and SLA terms are defined in writing.
Can we use our own cloud?
Enterprise deployments can be assessed for your infrastructure. We review network access, capacity and responsibilities before agreeing the setup.
Is hosting included in every product price?
Your quote identifies the deployment and hosting arrangement, included support and any separate infrastructure costs. Bridge, custom development and trading-platform projects are scoped individually.
Can you maintain a custom integration?
Yes. We can include maintenance of integrations we build in the project scope, including dependencies, provider changes and the support handover.
Build an operating plan that fits.
Tell us about your infrastructure, internal team and the support you need.