Privacy Policy

Brokertech by ITS Ltd ("BrokerTech", "we", "us", or "our") operates the brokertech.ai website and related SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account information: name, email address, company name, phone number, and billing details.
• Communications: messages sent through our contact forms, support tickets, or email.
• Usage data: pages visited, features used, session duration, and interaction patterns within our platform.
• Technical data: IP address, browser type, device information, and operating system.
• Client data: information you upload or process through our CRM platform on behalf of your end clients.

2. How We Use Your Information

• To provide, maintain, and improve our SaaS platform and services.
• To process transactions and send related billing information.
• To respond to your inquiries, support requests, and communications.
• To send service-related notices, updates, and security alerts.
• To analyze usage patterns and optimize platform performance.
• To comply with legal obligations and enforce our terms of service.
• To detect, prevent, and address fraud or technical issues.

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: trusted third parties who assist us in operating our platform (hosting, analytics, payment processing).
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw consent at any time (where applicable).
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at [email protected].

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

8. Website cookies and measurement

Our enquiry forms use Cloudflare Turnstile to help prevent spam. This essential verification processes technical information, including your IP address and browser signals. We use the details you submit to respond to your enquiry and send it to our team through our email provider.

If you choose Allow measurement, we load Google Ads to measure which campaigns result in sales enquiries. This can use advertising cookies and click identifiers. We send a random enquiry reference with an accepted conversion; we do not send your form name, email, company or message to Google Ads, and ad personalization is disabled in this implementation. Google's handling of this information is described in its privacy policy.

Optional measurement does not load before you allow it. You can choose Essential only or change your choice using Cookie settings on the website. We save your choice in this browser for up to 180 days. After permission, we may keep limited campaign names and advertising click identifiers in session storage and include them with your enquiry. We exclude arbitrary URL parameters and search terms. Withdrawing permission stops new enquiry measurement and clears the campaign information stored in this session. You can also remove existing cookies through your browser settings.

Forms remain available when you decline optional measurement. A page path may accompany your enquiry to help us understand which service you visited.

9. Contact

If you have questions about this Privacy Policy, contact us at: